There are upcoming maintenance events which may impact our services. Learn more

My Desktop Email Software Keeps Prompting for a Username & Password Print

  • 0

ISSUE: My Desktop Email Software Keeps Prompting for a Username & Password

This can be caused for a variety of reasons. It simply implies that your desktop is not able to connect to the server for whatever the reason may be.

The first thing to determine is where the issue is (with your domain, desktop software, or the email server). The steps below will assist you in finding where the problem is.

Do you have any other email accounts on your domain that are working?
(See Blue Headings Below)

YES My Other Email Accounts are Working: Then the email server is working and the issue is either with your desktop email configuration OR with the individual email account that is having the issue.

STEP #1. Log Into your Control Panel and ensure that the email account is Not over Disk Quota. (If you do not know how to Log in to your Control Panel or If you do Not know how to manage your Email Accounts see "Website Management" ). After you have Logged into the Control Panel Browse to the Email Users Area of the Control Panel and Varify that the Allocatted Disk Quota for this Email User is not over Disk Quota.

- IF NO Continue to Step #2 below

- IF YES It Is over Quota then Allocate some additional space to this user and/or Log into Webmail for this user and delete some unwanted emails.

- Close Your Desk top Email Software. Then re-open it and try to connect again. If You still can not connect go to Step#2.

STEP #2. Log into Webmail for this email account and see if you can send and Receive Emails from Webmail. (NOTE: Please allow at least 15 minutes for emails to be delivered or received) If You Do not know how to access Webmail please see: "Accessing Webmail" Here in the knowledgebase.

- IF YES You can send and receive emails from Webmail go to Step #3 below.

- IF NO you Can Not Send and Receive Email from Webmail, and You Have confirmed that everything is correct on the server (Step #1 above) Please submit a support ticket by emailing support@hostingpen.com

STEP #3. Confirm that your Desk top Email Software settings for the Email Account are Correct. NOTE: Even Though you may not have made any changes to your Desk top Email Software, It is well documented that Email Softwares will often just randomly stop working (Especially Microsoft products like Outlook, Outlook express, etc).

We Reccomend that you use the Instructions we provide here in the Knowledgebase "Configuring Desktop Email Clients" to check your Settings. NOTE: If using a Microsoft product, we Reccomend that you Delete the email account from your Email Software. Then Close your Email Software, Then Re-open your Email Software and re-configure the Account using the Instructions we provide here in the Knowledgebase "Configuring Desktop Email Clients"

STEP #4. You Have followed the Steps above and nothing is working. Please submit a support ticket by emailing support@hostingpen.com NOTE: Be sure to include the Email Account in question and the Password for this Account.


NO None of My Email Accounts are Working OR You Only Have this One Email Account Setup on Your Desktop Software:

STEP #1. Can you access your Domain by Browser? NOTE: Even if you do not have a website hosted You should be able to browse to your Domain and at the least get the servers default web page.

- IF YES You can access your Website Go to Step #2 Below.

- IF NO You Also can not access your Website (you may get a parking page) Then either your Domain has expired or Your Account is Suspended for some reason. You can Confirm that your Web Hosting Account is Active with us by Clicking on the "My Products & Services" Link along the top of This page and View the Status of the Account.

- You Can Confirm that your Domain has not Expired by logging into your Account with the Registrar that your Domain is Registered with. If Your Domain is Registered with us, You Can check your Expiration Date by Clicking on the "My Domains" Link along the Top of this Page, and check the Expiration Date.

STEP #2. Log into Webmail for this email account and see if you can send and Receive Emails from Webmail. (NOTE: Please allow at least 15 minutes for emails to be delivered or received) If You Do not know how to access Webmail please see: "Accessing Webmail" Here in the knowledgebase.

- IF YES You can send and receive emails from Webmail skip to Step #4 below.

- IF NO you Can Not Send and Receive Email from Webmail go to Step #3 below

STEP #3. Log Into your Control Panel and ensure that the email account is Not over Disk Quota. (If you do not know how to Log in to your Control Panel or If you do Not know how to manage your Email Accounts see "Website Management" ). After you have Logged into the Control Panel Browse to the Email Users Area of the Control Panel and Varify that the Allocatted Disk Quota for this Email User is not over Disk Quota.

- IF NO Continue to Step #4 below

- IF YES It Is over Quota then Allocate some additional space to this user and/or Log into Webmail for this user and delete some unwanted emails. After you have allocated more disk quota, or cleared some disk space by deleting emails You should check again if you can send and receive emails from Webmail.

- Close Your Desk top Email Software. Then re-open it and try to connect again. If You still can not connect go to Step#4.

STEP #4. Confirm that your Desk top Email Software settings for this Email Account are Correct. NOTE: Even Though you may not have made any changes to your Desk top Email Software, It is well documented that Email Softwares will often just randomly stop working (Especially Microsoft products like Outlook, Outlook express, etc).

We Reccomend that you use the Instructions we provide here in the Knowledgebase "Configuring Desktop Email Clients" to check your Settings. NOTE: If using a Microsoft product, we Reccomend that you Delete the email account from your Email Software. Then Close your Email Software, Then Re-open your Email Software and re-configure the Account using the Instructions we provide here in the Knowledgebase "Configuring Desktop Email Clients"

STEP #5. I Have tried the steps above and I still can not connect to the Email Server from My Desktop Software. Please submit a support ticket by emailing support@hostingpen.com     NOTE: Be sure to include the Email Account in question and the Password for this Account.


Was this answer helpful?

« Back